Contact inbox
Contact@fullcircleinsurancebrokers.com
Primary public inbox for website forms, ad landing-page leads, and FCIB Assistant submissions.
Enter your administrator password to open FCIB Admin. Use the site server URL (not a saved file link).
We texted an approval code to your phone (***-***-3663). Enter it below to approve this connection.
One page for every tool you use to run Full Circle — quotes, carriers, banking, marketing, automations.
Also open from hard drive: business-dashboard.html or OPEN-BUSINESS-DASHBOARD.bat
Jump straight into the signed-in client experience — policies, pay & review, claims, and AI help. No client username or password.
Sample client (John). Use Client accounts to open a specific person the same way.
You can preview public site pages only. Customer accounts, CRM, quotes, chat logs, and all edit tools are hidden. You cannot change website content or data.
Live counts across customer touchpoints and partner activity.
Agency NC0FCF · Carlos Cobham · Full Circle Insurance Brokers LLC
Sign in with carloscobham@fullcircleinsurancebrokers.com / Isbn978047$$ on the SC login page.
Sign in to Zoom for meetings, Team Chat, and the Zoom Phone softphone (Smart Embed).
Workspace login plus in-page dialer for Zoom Phone from Full Circle Admin.
Sign in to Grok for research, drafting, and day-to-day agency AI assistance.
Opens grok.com from Full Circle Admin — no public contact gate for staff.
Sign in to Meta / Facebook to manage the Full Circle page, posts, messages, and ads.
Opens Meta Business Suite and your public page from Full Circle Admin.
Deploy-ready LPs for Facebook / Instagram / Meta ads: Auto, Home, Commercial, Life, and Medicare.
Copy production URLs with UTM tags for Ads Manager destination links.
Open Contact@fullcircleinsurancebrokers.com and CarlosCobham@fullcircleinsurancebrokers.com in Outlook or Gmail.
Lead notifications and callback invites land in these inboxes.
View 30-minute FCIB Assistant callback slots booked by ad landing-page prospects.
Eastern Time · 9am–5pm · open .ics to add a call to Outlook/Google/Apple Calendar.
Sign in to EZLynx for rating, quoting, and agency management.
Opens the official EZLynx agent portal from Full Circle Admin.
Sign in to Bluevine for business banking, transfers, and account management.
Opens the official Bluevine app login from Full Circle Admin.
Sign in to Zoho CRM, Mail, One, Books, Calendar, and Desk from Full Circle Admin.
Uses your Zoho accounts login — session stays in a shared workspace window.
Sign in to Zapier to build and run Zaps that connect Full Circle tools (CRM, email, SMS, forms, and more).
Opens Zapier login / dashboard from Full Circle Admin — session stays in a shared workspace window.
Quote & Apply for life insurance, long-term care, final expense, and related products on prospects’ quote page.
BOSS login · embed key in site-links.js · public apply page for Full Circle
Ivans Exchange · YF6NT · Mailbox YF6NT.YX68BDD
Carlos Cobham · Agency Admin · Agency ID 111199
Agent portal and Next customer portal for small business policies.
Opens official Next Insurance login portals from Full Circle Admin.
Dial lists for Retell/bots, AI scripts, call transcripts, notes, and recordings.
Webhook: /api/retell-webhook · Export ready-to-dial JSON/CSV
MySQL CRM under Admin — clients, policies, CSV import from EZLynx, and webhook sync.
Path: crm/ · Dashboard, client list, policy CRUD, Book of Business import.
ERGO NEXT · Next Insurance
Sign in to the NEXT Agent Portal or the Next Insurance Customer Portal (SPA under nextinsurance.com).
Next requires sign-in on their secure sites. After you sign in once, Full Circle reopens the same browser window so your session stays active. Their portal is a single-page app and cannot be embedded here.
Session active — links reopen your signed-in Next window
Agent URL is the official NEXT Agent Portal authentication page. Customer portal is the Next Insurance Customer Portal (title from their app shell).
Agent login: https://agents.nextinsurance.com/authentication
Customer portal: https://portal.nextinsurance.com/
Marketing site: https://www.nextinsurance.com/
Need a quote or appointment tools after login? Use the agent portal on Next’s site, then return here anytime — your session stays in the shared workspace window.
Ivans Exchange · YF6NT
Carlos Cobham · Agency Admin · Account YF6NT · Mailbox YF6NT.YX68BDD · Agency ID 111199
Ivans Exchange requires sign-in on their secure site. After you sign in once, Full Circle reopens the same browser window so your session stays active.
Session active — links reopen your signed-in Ivans window
After you sign in once, every Ivans button reuses the same browser window so cookies keep you signed in. Use the same browser profile (not a private window). Their portal cannot be embedded inside Full Circle.
Account: Full Circle Insurance Brokers LLC (YF6NT)
Mailbox: YF6NT.YX68BDD · Agency ID: 111199 · Role: Agency Admin
Agency dashboard: /Portal/Dashboard/Agency/111199
Dashboard tabs on Ivans (after login): Resend, Dashboard, Connections, Feedback. Open Home to use those tools inside Exchange.
Available on the Ivans Home dashboard under Agency Transaction Trends:
Use the Export dropdown next to the trends chart on Ivans:
On the Ivans Home dashboard, Available Connections opens a Register with carrier modal:
The Ivans Home dashboard includes a News panel. Public headlines and the Connections dashboard tab also live on Ivans Exchange after login.
News archive: https://www.ivans.com/news/in-the-news/2025/
On the Connections tab, carrier rows are tracked by transaction type. Columns on your agency grid:
Shown on the Connections report:
dl — Downloadingpk — Downloading As Packagedi — Download Quality Issuesc — Pending Downloadsc — System Configured / Pending Downloadcc — Carrier Configured / Pending Downloadw — Wanta — Availablewf — Want Futureqi — Quality Issues; Stopped Downloadnw — Do Not Want — Not Writingo — Do Not Want — Othernp — Not Appointed To WriteNOTE: Updates to your connections report may result in your agency being contacted by Ivans. Help: connections@ivans.com
Export: Connections or Connections & Feedback. You can also schedule Connections Report delivery on Ivans.
Carrier contact cards can show Interface Contacts, Notes, and a dialog titled Instructions for Download Registration (read-only instructions + OK). Open those on the Connections tab inside Ivans.
On Connections, the schedule icon opens Connections Report Scheduler with two tabs (Cancel / Save):
Configure those settings on Ivans (not inside Full Circle).
Dashboard tab Feedback filters agency feedback by category:
di)qi)wf)w_sc)Feedback subtypes can include Carrier Addressing, Management System Issue, and Resolved (for di / qi).
Dashboard tab Resend lets you search transactions to resend:
Resend also has its own News panel (same “All Ivans Latest News†link). Resend tools run only on Ivans Exchange after login.
Bluevine · Business banking
Open Bluevine for Full Circle business checking, payments, transfers, and account tools.
Bluevine requires sign-in on their secure site. After you sign in once, Full Circle reopens the same browser window so your session stays active.
Session active — links reopen your signed-in Bluevine window
After you sign in once, every Bluevine button reuses the same browser window so cookies keep you signed in. Use the same browser profile (not a private window). Their dashboard is a Vue SPA — it cannot be embedded inside Full Circle.
Account login (vue-login): https://app.bluevine.com/login
App / dashboard (post-login): https://app.bluevine.com/
Need banking tools after login? Open the Bluevine app, then return here anytime — your session stays in the shared workspace window.
Zoho · CRM · Mail · One
Sign in once with your Zoho credentials, then jump into CRM, Mail, One, Books, Calendar, Desk, and more from Full Circle Admin.
Zoho signs you in on their secure accounts page. After the first login, Full Circle reopens the same browser window so your session stays active across Zoho apps.
Session active — Zoho tools reopen your signed-in window
Use the same browser profile (not a private window). Zoho apps cannot be embedded inside Full Circle for security reasons — they open in a linked workspace window.
Linked personal profile: https://accounts.zoho.com/home#profile/personal
Zoho accounts login: https://accounts.zoho.com/signin
Open the product you need. Each button reuses your Zoho session after the first sign-in.
Mail: https://mail.zoho.com/
Zoho One: https://one.zoho.com/
Tip: After sign-in, bookmark this Admin tab (#zoho-signin) for one-click access to Zoho CRM and Mail while quoting.
Zapier · Automations
Sign in once, then open your dashboard, Zaps, connections, and run history from Full Circle Admin.
Zapier signs you in on their secure app. After the first login, Full Circle reopens the same browser window so your session stays active.
Session active — Zapier tools reopen your signed-in window
Use the same browser profile (not a private window). Zapier cannot be embedded inside Full Circle — it opens in a linked workspace window.
Linked EZLynx + Paths integration: https://zapier.com/apps/ezlynx/integrations/paths
Zapier login: https://zapier.com/app/login
Dashboard: https://zapier.com/app/dashboard
Jump into the part of Zapier you need for Full Circle automations.
EZLynx + Paths: https://zapier.com/apps/ezlynx/integrations/paths
Zaps: https://zapier.com/app/zaps
Connections: https://zapier.com/app/connections
Tip: Bookmark this Admin tab (#zapier-signin) for the EZLynx + Paths Zap while working in Full Circle.
BackNine · Life · LTC · Quote & Apply
Use BackNine BOSS and Quote & Apply so prospects can quote life insurance and other life/health-related products on Full Circle’s quote page.
Sign in to BackNine BOSS to manage cases, generate your embed code, and open Quote & Apply settings.
data-strife-key into site-links.js as backnineWidgetKey (and optional backnineApplySlug).Session active — BackNine tools reopen your signed-in window
BOSS: https://app.back9ins.com/
Quote & Apply settings: https://app.back9ins.com/quote-and-apply
When Life, Annuities, or Health is selected on the quote page, Full Circle loads BackNine Quote & Apply for multi-carrier life, LTC, final expense, linked benefit, and accidental death.
Docs: docs.back9ins.com · Embed + prefill parameters for Quote & Apply.
EZLynx · Agent portal
Connect to the EZLynx rater and agency management system for Full Circle Insurance Brokers quoting and policy work.
EZLynx requires sign-in on their secure site. After you sign in once, Full Circle reopens the same browser window so your session stays active.
Session active — links reopen your signed-in EZLynx window
After you sign in once, every EZLynx button reuses the same browser window so cookies keep you signed in. Use the same browser profile (not a private window). Their app is a single-page app under /web/dist — it cannot be embedded inside Full Circle.
Agent login: https://app.ezlynx.com/auth/account/login
Web app (post-login SPA): https://app.ezlynx.com/web/dist
Dashboard: https://app.ezlynx.com/web/dashboard
Need rating tools after login? Open the web app/dashboard, then return here anytime — your EZLynx session stays in the shared workspace window.
Zoom Workspace
Open Zoom’s secure account profile for Full Circle Insurance Brokers, then jump to meetings, Team Chat, Phone, and mail/calendar (when enabled on your Zoom plan).
Zoom must be signed in on their site or desktop app. Use the buttons below to open the official Zoom Workspace sign-in and home.
Session active — links reopen your signed-in Zoom window
After you sign in once, every Zoom button reuses the same browser window so your Zoom cookies keep you signed in. Leave that window open or use the same browser profile.
Sign-in URL: https://zoom.us/signin
Softphone for your Zoom Phone subscription — answer client calls/texts to 704-765-6899, dial out, SMS, voicemail, and call history without leaving FCIB Admin. Sitewide Call / Text buttons on public pages connect clients to this same Zoom Phone number. Sign in with your Zoom account inside the panel below.
127.0.0.1 for local).Zoom Phone ready
Marketplace app: Zoom Phone Smart Embed · Docs: Smart Embed guide
Need your recurring FCIB Zoom room? Set zoomMeeting in site-links.js, then it will appear here automatically.
Grok · xAI
Open Grok for research, drafting emails and quotes, policy Q&A support, and general agency AI assistance.
Staff sign in directly on grok.com (X / Google / email, depending on your account). Public site visitors still use the contact-gate flow on the Contact page; this admin panel bypasses that.
Session active — links reopen your signed-in Grok window
After you sign in once, every Grok button reuses the same browser window so cookies keep you signed in. Use the same browser profile (not a private window).
Grok: https://grok.com/
xAI: https://x.ai/
Tip: use Grok for carrier research, email drafts, and explaining coverage — always verify final advice against carrier guidelines and licensed agent judgment.
Microsoft 365 · Google · Agency mail
Open the agency Contact inbox and Carlos Cobham’s mailbox for lead notifications, callback invites, and day-to-day mail.
Contact@fullcircleinsurancebrokers.com
Primary public inbox for website forms, ad landing-page leads, and FCIB Assistant submissions.
CarlosCobham@fullcircleinsurancebrokers.com
Backup notification inbox (also receives every prospect/contact submission and callback calendar invites).
Outlook web: outlook.office.com/mail · Gmail: mail.google.com
Facebook · Meta
Sign in to Facebook / Meta Business Suite to manage your page, posts, inbox, and ads from Full Circle Admin.
Use the buttons below to open Facebook login, Meta Business Suite, your public page, Ads Manager, or Creator tools in a reusable workspace window.
Session active — links reopen your signed-in Facebook window
After you sign in once, every Facebook button reuses the same browser window so cookies keep you signed in. Use the same browser profile (not a private window).
Business Suite: https://business.facebook.com/
Set your public Page URL in site-links.js as facebookPage (for example https://www.facebook.com/YourPageName). That powers “View page†here and the site footer Facebook icon.
Smart Choice · eM Business Center
Connect as Carlos Cobham · Agency NC0FCF · Full Circle Insurance Brokers LLC.
Smart Choice requires you to sign in on their secure site (including 2FA when enabled). Use the credentials below on the official agent login page.
Smart Choice sign-in credentials
carloscobham@fullcircleinsurancebrokers.com and password Isbn978047$$.Session active — links reopen your signed-in Smart Choice window
After you sign in once, Smart Choice buttons reopen the same window so your session cookies stay active. Use the same browser (not a private window).
Login URL: https://commissions.smartchoiceagents.com/user/login
After you sign in, open the full tool panel for documents, Smart Start, blogs, and agency users.
Open any section in a new tab to verify content and layout.
Use these hero landing pages as destination URLs in Facebook, Instagram, and Meta Ads Manager. Each page includes FCIB Assistant, Zoom Phone call/text, and callback scheduling.
Set your live site origin (no trailing slash). Default is production. Local preview uses this browser’s origin.
After cPanel deploy, paste each Ad destination URL into Meta Ads Manager → Ad → Destination.
ads/ folder + assets/, api/, and shared JS/CSS) to your host.
Files live in ads/auto.html, ads/home.html, ads/commercial.html, ads/life.html, ads/medicare.html
(shared ads/ads.css + ads/ads.js).
No questions logged yet.
Visitor conversations from the header Chat with Agent widget.
No chat sessions yet.
Prospect callback times booked through FCIB Assistant on ad landing pages (30-minute slots, Eastern Time).
No callback slots booked yet. When prospects pick a time in FCIB Assistant, events appear here.
Full book-of-business CRM under Admin — clients, policies, EZLynx CSV import, and webhook receiver. Runs on PHP + MySQL (crm/ folder).
crm/ezlynx_webhook.php · header X-FCIB-Webhook-Secret
Deploy: import crm/schema.sql in MySQL, edit crm/config.php, run setup once.
Details: crm/DEPLOY.md · Security: crm/SECURITY.md
Quick pipeline for who to call and service today (site-local). Separate from the EZLynx book-of-business CRM above.
No contacts yet. Add a client or prospect to start your call list.
Pick someone from the list, or create a new client/prospect to call and service.
Review portal access requests, activate web portal accounts, and link insurance company logins so clients stay on Full Circle. Activation alerts go to Contact@fullcircleinsurancebrokers.com.
No client accounts found.
Update quote status when FCIB progresses a referral.
No affiliate quotes yet.
Registered realtors and loan officers with portal access.
No affiliates registered yet.
Upload scripts/docs for your outgoing AI, manage dial lists formatted for Retell (and other bots), then review each call’s notes, transcript, and recording.
No contacts yet. Add rows or paste a CSV below.
No AI documents uploaded yet.
Transcript, notes, analysis, and recording appear here.
No call results yet. Launch a batch or wait for Retell webhooks.
Retell batch format uses to_number (E.164) plus retell_llm_dynamic_variables
(customer_name, first_name, last_name, email, product, policy_number, …) and metadata.fcib_contact_id.
Create a unique username and password for each person who needs page previews only. Forward them the link below. They cannot see customer data or edit the site. You get an email when they sign in.
After you create credentials, copy the invite text and send it privately (email/SMS). Do not post passwords in public channels.
No developer accounts yet. Create one above.
Logins, denied attempts, revocations, and page previews. You are also emailed on successful sign-in.
No access events yet.
Launch your Smart Choice Business Center from Full Circle Admin. Sign in on their site to use Dashboard, Documents, Agency Tools, and the agency switcher.
If you do not see your most recent documents on the Documents page, please use the dropdown menu at the top of the page to switch to the new 6-digit agency code. These codes will be merged soon and the dropdown will go away automatically when that happens for your agency.
Opens Smart Choice Documents. If the type doesn’t pre-select, choose it in their dropdown (and switch to the new 6-digit agency code if files are missing).
Required on Smart Choice when document type is Carrier Statement. Wildcard * is allowed.
Required on Smart Choice when document type is SSPL policy. Wildcard * is allowed.
Month and year match Smart Choice’s search form. Their Search button posts with a one-time token on their site — we open Documents pre-filled via query string; click Search there if needed.
Agency Code NC0FCF · from Smart Choice agency users list
Whether you’re brand new to the insurance business or a seasoned agent, at some point, you’ll likely have the opportunity to roll your book of business over to new carriers. Perhaps you purchased another agent’s book of business and want to move your new clients to your preferred carriers.
Writing personal lines business is the primary bread winner for most agencies, and Smart Start Personal Lines can assist you in exceeding your goals without having to wait on a lengthy appointment process. Our dedicated underwriters are your partners throughout the process and will work to provide the fastest turn-around time possible to get you writing business immediately!
Many agencies attempt to write commercial business and give up after only a few weeks or months when they don't see immediate results. Agencies face the daunting task of learning every carrier’s different coverage forms, terminology, different marketing techniques and obtaining competitive carrier appointments.
Business Center home after login (/home).
Sign in if your Smart Choice session expired.
Account menu area (/user).
Tools section from the main nav (/agency-tools).